Track Your Order

How to Track Your Order

After placing your order, you will receive a tracking number so you can follow your package in real time.

Step-by-Step Tracking

Step 1: Get Your Tracking Number

• After dispatch, we send the tracking number via LINE or SMS
• You will typically receive it within 2-4 hours of placing an order (for orders before 2:00 PM)

Step 2: Visit the Carrier Website

• Kerry Express: kerry.co.th — enter your tracking number in the search field
• Flash Express: flashexpress.co.th — paste your tracking number
• Thailand Post EMS: track.thailandpost.co.th — enter the 13-digit number

Step 3: Understand the Status

• Shipment received — the package has entered the carrier's system
• In transit — the package is on its way to the destination hub
• Arrived at destination hub — ready for last-mile delivery
• Delivered — successfully delivered to the recipient

If Your Package Is Delayed

If the package doesn't arrive on time, check these common causes:

• Tracking not updating — wait 24 hours. Carrier systems sometimes lag behind
• Public holidays / festivals — during New Year or Songkran, expect 1-2 extra days
• Unclear address — the carrier may call you. Check for missed calls
• Remote areas — some areas take an additional 1-2 days beyond the standard timeframe

Contact Us About a Delayed Package

If your order is overdue by more than 5 business days or tracking hasn't updated in 48 hours:

• LINE: @goodguy710 (fastest response)
• Website: goodguy710.com — click the chat button
• Provide your order number or tracking number so we can investigate