Got a defective item? Contact us immediately with photos for a quick warranty claim.
Received a Defective Product? Here Is What to Do
If you received a defective or damaged product from GoodGuy, do not worry. We will take care of it quickly.
What to Do Immediately
1. Keep all packaging — Do not throw away the box or any included accessories
2. Take photos and video — Document the issue clearly
3. Contact us right away — The sooner you report it, the faster we can resolve it
How to Report the Issue
- LINE: @goodguy710 (recommended, easy to send photos)
- Email: [email protected]
Information to Prepare
To speed up your claim, please have the following ready:
- Order number
- Photos of the product clearly showing the defect (at least 2-3 photos)
- Video (if applicable) for issues like not charging, not firing, or screen malfunction
- Brief description of the problem
Common Vaporizer Issues
- Device will not turn on — Could be a factory battery defect
- Leaking — E-liquid leaking from the tank or pod
- Burnt or off taste — Possible factory-defective coil
- Screen not working — Electronics issue
- Not charging — Charging port or circuit problem
Warranty Claim Process
1. Report the issue with photos via LINE or Email
2. Our team reviews your case within 1-2 business days
3. Choose your resolution:
- Replacement — We ship a new item to you for free
- Full refund — Transferred within 3-5 business days
- Repair — Available for certain device models
4. Ship the item back (if needed) at our expense
Warranty Coverage
- Devices: 7 days to 1 month depending on the brand
- Coils/Replacement heads: No warranty (consumable items)
- E-liquids: No warranty after seal is broken
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