Step-by-step refund process, contact channels, and 3-7 business day timeline.
How to Request a Refund from GoodGuy
Need a refund for your order? Follow these simple steps and we will get it sorted for you.
Contact Channels
You can request a refund through any of these channels:
- LINE: @goodguy710 (fastest response)
- Email: [email protected]
- Website: Fill out the form on the "Contact Us" page at goodguy710.com
Information You Need to Provide
To help us process your refund quickly, please have the following ready:
- Order number — e.g., #GG-20260401-XXXX (found in your order confirmation email or order history page)
- Product name you are requesting a refund for
- Reason — Brief explanation such as defective product, wrong item, or change of mind
- Photos — If the product is defective, include photos of the item and packaging
Refund Process
1. Contact our team via LINE or Email with the information above
2. Team reviews your request and confirms eligibility within 1-2 business days
3. Return the item (if required) to the address our team provides
4. Receive your refund to your bank account
Refund Timeline
- Bank transfer refund: 3-5 business days after approval
- Credit card refund: 5-7 business days (depends on your card issuer)
- Store credit: Issued immediately after approval, can be used right away with no expiration
Track Your Refund Status
You can check the status of your refund:
- Order history page on goodguy710.com when logged in
- Ask via LINE: @goodguy710 with your order number
Frequently Asked Questions
Q: Will I get a full refund?
A: Yes. For issues caused by us (defect, wrong item), you get a full refund including shipping. For change-of-mind returns, the product cost is refunded but shipping is not.
Q: Can I get a refund via PromptPay?
A: Yes. Our team will transfer the refund to the bank account you provide.
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